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If you would like to return your purchase, please send it back to our distribution center within 15 days of the delivery date for STORE CREDIT ONLY. All merchandise returns or exchanges must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of Waistedusa store credit that never expires. We do not accept returns on bodysuits, undergarments, or final sale items. No in-person drop off's will be accepted at our distribution center or office.
Helpful Hint: if returning by mail, for convenience of both parties, we suggest using USPS flat rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Pack your item(s) securely in the original product packaging. You will be responsible for covering shipping costs to returned items.
Returned items must be returned in its original condition (including all paperwork, packaging, and accessories) and unworn, unaltered and unwashed (free of any stains from makeup, deodorant, or wear) along with all Waistedusa product tags attached and be accompanied by a completed return slip. Waistedusa does not provide return shipping labels.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns- Waistedusa reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history indicative of “wardrobing”; an irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity. Similarly, Waistedusa reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Waistedusa items sent to our distribution center will be discarded upon receipt.
Final Sale and Sale Items - All Sale Items cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits and/or undergarments are non-returnable. In the event of an unauthorized return, Waistedusa reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Exchanges - Because we can't ensure product will be issued in the desired style/size by the time returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item.
Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. Damaged Items - Ship it back to us so we can inspect the item. Once we do so we will issue you store credit in the form of an E-Gift Card or a Code for the amount of your order and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. Once we receive your package, we will email you an E-Gift Card in the amount of your item.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages. We want you to be fully satisfied with every item you purchase from Waistedusa.Send your package to: Waistedusa 1278 Glenneyre Street #410 Laguna Beach, CA 92651 Credit- Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Waistedusa does not credit original shipping charges.